Eddie Limo

Effective Date: 04/08/2026

Eddie Limo (“the Company,” “we,” “our,” or “us”) values your privacy and is committed to protecting your personal information. This Privacy Notice explains how we collect, use, store, and safeguard your information when you interact with our website, booking system, and communication channels.

1. Information We Collect

Information is collected when customers make bookings, initiate contact, or use the website.

Personal Information

This category includes name, phone number, email address, and billing or mailing address.

Booking Details

Trip-related information includes pickup and drop-off locations, travel dates and times, and service preferences.

Communication Data

Messages exchanged via phone, SMS, email, or website forms are collected.

Technical Data

Basic technical details, including IP address, browser type, device information, and website usage behavior, may be collected automatically.

2. How Information Is Collected

We collect information through the following methods:

• When you submit a booking or fill out a form
• When you communicate with us via phone, email, or SMS
• When you access our website, through cookies and tracking technologies
• When you submit feedback, reviews, or inquiries

Certain data is automatically collected to enhance website performance and customer experience.

3. How We Use Your Information

Collected information is utilized for operational and service-related purposes, including the following:

• Processing and managing reservations
• Sending booking confirmations and service updates
• Providing customer support
• Improving service quality and website performance
• Sending promotional messages, provided user consent has been obtained

Information is used exclusively for legitimate business purposes.

4. SMS & Communication Consent

By providing a phone number, customers consent to receive service-related messages, including booking confirmations, reminders, and updates.

• Message frequency may vary based on the service provided.
• Standard messaging and data rates may apply.
• Customers may opt out at any time by replying 

We do not share your phone number or opt-in data for marketing purposes.

5. Cookies and Monitoring Technologies

The website may employ cookies to enhance user experience and analyze website traffic.

Cookies help:

• Understand how visitors use the website.
• Enhance website functionality and performance.
• Deliver a better browsing experience.

Users may disable cookies in their web browser settings; however, certain features may not function properly as a result.

6. Sharing of Information

Eddie Limo does not sell or rent personal information to third parties.

We share information only in the following cases:

• With trusted service providers (such as payment processors or IT support)
• When required by law, regulation, or legal request
• To protect the company’s rights, customers, or operations

All third-party partners are required to maintain confidentiality and data security standards.

7. Data Security

Appropriate technical and organizational safeguards are implemented to protect personal data against unauthorized access, misuse, or disclosure.

Although robust security measures are implemented, no online system can be guaranteed to be completely secure.

8. Data Retention

Personal information is retained only for as long as necessary to fulfill the following purposes:

• To complete services and fulfill bookings
• To comply with legal and compliance obligations
• To resolve disputes and enforce agreements

Data that is no longer required is permanently deleted from company systems.

9. Your Rights and Choices

Customers have the right to:

• Request access to their personal information
• Request corrections or updates.
• Opt out of marketing communications.
• Request removal of their data (subject to legal requirements)

Requests may be submitted using the contact details provided below.

10. Third-Party Links

The website may contain links to external websites. Eddie Limo is not responsible for the privacy practices or content of third-party sites.

11. Children’s Privacy

Services are not intended for individuals under the age of 18. Personal information from minors is not knowingly collected. If such data is identified, it will be promptly removed.

12. Policy Updates

This Privacy Policy may be updated periodically to reflect changes in business practices, legal requirements, or services offered.

Continued use of the website or services constitutes acceptance of the updated policy.

13. Please Note

By accessing and using our website (www.eddielimo.com), you acknowledge and agree to the terms of this policy. If you do not agree with these terms, we kindly ask that you refrain from using our website.

For questions, data requests, or privacy concerns, please contact us.